Jeffrey W Cameron

US Patent:

7650293, Jan 19, 2010

Filed:

Apr 27, 2004

Appl. No.:

10/832509

Inventors:

Ali S. Kiran - San Diego CA, US
Celal Kaplan - La Jolla CA, US
Tekin Cetinkaya - Carlsbad CA, US
Murat Bayiz - Los Angeles CA, US
Jeffrey Cameron - San Diego CA, US

Assignee:

Verint Americas, Inc. - Melville NY

International Classification:

G06F 17/60

US Classification:

705 8, 705 9

Abstract:

The present invention provides a workforce requirements management system and method that determines future demand for service related transactions or activity and optimizes the planning of workforce to meet the future demand. Initially, the workforce requirements management system reviews historical data regarding transaction volume and service activity to determine the future demand for such transactions or service activities. The historical data may come from a conventional enterprise resource planning application and/or include demographic data and/or economic indicators. The workforce requirements management system can optimize a forecast by isolating certain variance factors and refining the forecast accordingly. A forecast can also be optimized by estimating transaction times and correlating variance factors with estimated transactions times. Additionally, the workforce requirements management system can optimize the forecast based on the queuing model employed for the particular service.

US Patent:

8315901, Nov 20, 2012

Filed:

Jul 31, 2007

Appl. No.:

11/831250

Inventors:

Jeffrey Scott Cameron - San Diego CA, US
Ufuk Kilinc - San Diego CA, US
Abhyuday Desai - San Diego CA, US

Assignee:

Verint Systems Inc. - Santa Clara CA

International Classification:

G06Q 10/00

US Classification:

705 713, 705 712

Abstract:

Systems and methods of workforce scheduling are disclosed. One example embodiment, among others, comprises a computer-implemented method of scheduling workers. Each worker is associated with one of a set of flexibility classifications, which include non-flex-time and at least one flex-time. The method includes generating a set of shift instances to cover forecasted demand over a planning period, and assigning the shift instances to the set of workers by iterating through the each of the workers to assign at least a portion of the shift instances to a selected one of the workers. The assigning is such that total hours assigned to the selected worker depends on a number associated with the classification of the selected worker.

US Patent:

20040010437, Jan 15, 2004

Filed:

Jun 30, 2003

Appl. No.:

10/610780

Inventors:

Ali Kiran - San Diego CA, US
Jeffrey Cameron - San Diego CA, US

International Classification:

G06F017/60

US Classification:

705/008000

Abstract:

A method for scheduling resources from a workforce pool, including the steps of updating human resource information regarding availability of each human resource, forecasting human resource workload for a specified time period, storing the human resource information and the forecasted human resource workload information into a central database, accessing the central database to schedule non-pooled human resources, determining understaffed time periods by comparing the forecasted human resource workload versus available resources from scheduling the non-pooled human resources and scheduling pooled human resources to cover the understaffed forecast. Also disclosed is a system for scheduling a pool of human resources, including a system for scheduling a pool of human resources, a central database for storing human resource information, including human resource availability and current scheduling information, the database being electronically connected to a network, at least one remote work station connected to the database via the network, wherein the remote work station allows the viewing of forecasted workloads, and current staffing assigned to the forecasted workloads to determine periods of understaffing and overstaffing.

US Patent:

20100153161, Jun 17, 2010

Filed:

Dec 3, 2009

Appl. No.:

12/630030

Inventors:

Ali S. Kiran - San Diego CA, US
Celal Kapian - La Jolla CA, US
Tekin Cetinkaya - Carlsbad CA, US
Murat Bayiz - Los Angeles CA, US
Jeffrey Cameron - San Diego CA, US

International Classification:

G06Q 10/00

US Classification:

705 8, 705301, 705 10

Abstract:

The present invention provides a workforce requirements management system and method that determines future demand for service related transactions or activity and optimizes the planning of workforce to meet the future demand. Initially, the workforce requirements management system reviews historical data regarding transaction volume and service activity to determine the future demand for such transactions or service activities. The historical data may come from a conventional enterprise resource planning application and/or include demographic data and/or economic indicators. The workforce requirements management system can optimize a forecast by isolating certain variance factors and refining the forecast accordingly. A forecast can also be optimized by estimating transaction times and correlating variance factors with estimated transactions times. Additionally, the workforce requirements management system can optimize the forecast based on the queuing model employed for the particular service. Finally, the workforce requirements management system can create a long term resource plan that identifies the most efficient balance of full time equivalent and part time equivalent staffing levels to meet the long term forecast need at the desired service level at the lowest overall labor cost. Specific outputs generated by the workforce requirements management system include a transaction forecast, a resource forecast, a resource plan, and a resource schedule.

US Patent:

20210073714, Mar 11, 2021

Filed:

Nov 18, 2020

Appl. No.:

16/951592

Inventors:

- Alpharetta GA, US
Jeffrey Scott Cameron - San Diego CA, US

Assignee:

Verint Americas Inc. - Alpharetta GA

International Classification:

G06Q 10/06

Abstract:

A personal communication system generates a request for initial schedule information corresponding to an initial workforce schedule generated by an enterprise analysis system. The personal communication system transmits the request for initial schedule information to the enterprise analysis system and receives a response including the initial schedule information. The personal communication system then generates a view of the initial workforce schedule based on the initial schedule information and displays the view of the initial workforce schedule in a primary application running on the personal communication system. The personal communication system then monitors for schedule factors relevant to the initial workforce schedule and transmits the schedule factors for use by the enterprise analysis system in generating an updated workforce schedule.