Skills:
PC Software: Microsoft Office 95 to 2013, VBA & Visual Basic 6.0, SQL, IIS, Lotus Notes R5/6.53, Computer Associates Service Desk, Intuit Track-It! 6.5, Microsoft SMS 2.0, Magic Service Desk, ARS Remedy User 4.0, Peregrine Systems Service Center/Asset Center 2.0, Windows 2000 Active Directory, ODBC Database Connectivity, HTML, JavaScript, Adobe Acrobat 7.0 Professional, Borland Paradox 5.0, Borland C++ 5.0, Visio 5.0 Technical, Crystal Enterprise Server, Lawson PSA, SQL Server R8, XML, ASP.Net, Crystal Report Writer. Mainframe: COBOL II, TSO/E, JCL, ISTPX, NetView and DB2. Operating Systems: Windows 3.x to 7, MS DOS, CICS/MVS, DEC/VAX, and Linux/UNIX (Sun Solaris). Networks: Fundamental knowledge of networking and telecommunications concepts including Windows 7 server, Windows NT server 4.0, Novell NetWare 4.x, TCP/IP, Bind View for NT/Novell, Citrix Thin Client Terminal Server, and FTP. Hardware: IBM compatible PC's (HP Compaq Pentium desktops and laptops), HP LaserJet and