Wipro bpo - united health group medicare and retirement
Sep 2011
Position:
Subject matter expert and issue resolution specialist
Education
School / High School:
State University of West Georgia
2003
Specialities:
Bachelors of Fine Art
Skills
12+ years successful experience in vario... • problem-solving • planning and implementing proactive proc... • WordPerfect • Microsoft Word • and data entry and also have a typing sp... • use strategic ways of resolving issues f... • members • clients and providers. I can work under ... • multi-tasking environment; as well as be... • hospital and medical claims and associat... • provider contracts • eligibility • medical billing • ICD9/ICD10 coding • and Medicare practices and guidelines.
Wipro BPO - United Health Group Medicare and Retirement
Sep 2011 to 2000 Subject Matter Expert and Issue Resolution SpecialistOSI, Inc Douglasville, GA Nov 2004 to Sep 2011 Administrative Assistant and Key ManagerDouglas County School System Douglasville, GA Oct 2006 to May 2009 Substitute TeacherTGI Fridays, Inc. Douglasville, GA Mar 2000 to Nov 2004 Bartender and Training Coordinator
Education:
State University of West Georgia 2003 Bachelors of Fine ArtLithia Springs High School 1996 College Prep
Skills:
12+ years successful experience in various customer service and management support roles with recognized strengths in account maintenance, problem-solving, planning and implementing proactive procedures and systems to avoid re-occurring issues by first call resolution. I possess solid management and computer skills including excellent working knowledge of Microsoft Excel, WordPerfect, Microsoft Word, and data entry and also have a typing speed of 40+ words per minute. I have the ability to adapt to change, use strategic ways of resolving issues for customers, members, clients and providers. I can work under pressure effectively in a dynamic, multi-tasking environment; as well as be a cooperative team player. My experience includes knowledge of coordination of benefits, hospital and medical claims and associated denial research, provider contracts, eligibility, medical billing, ICD9/ICD10 coding, and Medicare practices and guidelines.
Name / Title
Company / Classification
Phones & Addresses
Jeffrey Lee Helms Psychologist
Kennesaw State University Foundation Inc Educational Trust Foundation
1000 Chastain Rd NW, Kennesaw, GA 30144 7704236675
Jeffrey Robert Helms
JJG BEAVERCREEK ENTERPRISES, LLC
Isbn (Books And Publications)
What Great Investors Know: Five Simple Steps To Achieving Your Financial Independence