Jeffrey Lee Robbins

US Patent:

20100049576, Feb 25, 2010

Filed:

Oct 30, 2008

Appl. No.:

12/261684

Inventors:

Christopher R. Wilson - Arnold MO, US
Jeffrey R. Robbins - Austin TX, US

Assignee:

AT&T Intellectual Property I, L.P. - Reno NV

International Classification:

G06Q 10/00
G01C 21/00
G06Q 30/00
G06Q 50/00

US Classification:

705 9, 701300, 705 11, 705 26, 705 34

Abstract:

A service support system includes a service request interface, a dispatch system interface, a service assignment module, and a request verification module. The service request interface is configured to communicate with a service request system. The dispatch system interface is configured to communicate with a dispatch system. The service assignment module is configured to assign a service request to a technician from a pool of available technicians based at least in part on a historical technician performance statistic. The service request is received via the service request interface. The service assignment module notifies the technician of the service request via the dispatch system interface. The request verification module is configured to acquire the service request through at least one of the service request interface and a service order provisioning and billing system.