Jennifer A Miner

Director, Contact Center Operations

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Location:

Hartford, CT

Industry:

Facilities Services

Work:

Southern New Hampshire University
Director, Contact Center Operations
Fm Facility Maintenance Apr 2012 - Oct 2014
Manager - Workforce Planning and Analysis
The Hartford Apr 2012 - Oct 2014
Staff Modeler

Education:

University of Hartford 2003 - 2008
Bachelors, Economics, Finance Bryant University

Skills:

Budgets
Process Improvement
Business Process Improvement
Management
Customer Experience
Leadership
Analysis
Forecasting
Analytics
Team Building
Vendor Management
Training
Consulting
Cross Functional Team Leadership
Team Management
Coaching
Planning
Customer Service
Strategic Planning
Operations Management
Change Management
Strategy
Team Leadership
Business Analysis
Customer Satisfaction
Call Center Architecture
Call Centers
Program Management
Project Management
Project Planning
Business Process
Microsoft Office
Negotiation
Account Management
Microsoft Excel
Contract Negotiation
Risk Management
Performance Management
People Management
Budgeting

Languages:

English

Certifications:

Pil Tools
Cultural Transition Process Certification

Manager Of Workforce Planning And Analysis At Fm Facility Maintenance

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Position:

Manager of Workforce Planning and Analysis at FM Facility Maintenance

Location:

Hartford, Connecticut Area

Industry:

Financial Services

Work:

FM Facility Maintenance since Jan 2013
Manager of Workforce Planning and Analysis
FM Facility Maintenance Apr 2012 - Dec 2012
SCC Analyst
The Hartford Mar 2008 - Apr 2012
Production Planning Consultant
The Hartford May 2006 - Mar 2008
Country-wide Forecasting Manager

Education:

University of Hartford 2004 - 2008
B.A., Economics Bryant University 2001 - 2003

Skills:

Financial Modeling
Financial Analysis
Business Requirements
Expense Management
Department Budgeting
Workforce Management
Call Centers