Cellular One - Work from Home Mar 2010 - Dec 2010
Quality Assurance Specialist
Celluar One Apr 2009 - Mar 2010
Customer Service Supervisor
Convergys Jun 2008 - Apr 2009
Operations Manager
Convergys Oct 2007 - Jun 2008
Customer Care Team Leader
Hotels.com Apr 2006 - Mar 2007
Customer Care Supervisor
Education:
South Texas College 2006 - 2007
University of Phoenix 2006 - 2007
South Texas Community College 2000 - 2001
Skills:
As400 System Time Centre Aspect Nice Call Recording Compass Avaya Avaya Ip Telephony Avaya Communication Manager Terminal Emulation Cms Microsoft Office Microsoft Excel Microsoft Word Microsoft Exchange Powerpoint Outlook Adobe Acrobat Paint Windows Cti Captivator Costguard Paychex Digital Solutions Iex Total View Tks Internet Google Maps Google Earth Blackberry Blackberry Applications Photoshop Management Call Centers Customer Satisfaction Leadership