Mapfre Oct 2017 - Jul 2019
Contact Center Analyst
Verti Insurance Oct 2017 - Jul 2019
Process Manager
Mapfre Apr 2017 - Sep 2017
Isc Lead Representative
Mapfre Jan 2015 - Apr 2017
Premium Accounting Senior Rep, Continuous Improvement
The Hanover Insurance Group Aug 2013 - Oct 2014
Customer Service Representative
Education:
Nichols College 2018 - 2020
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Worcester State University 2009 - 2012
Bachelors, Business Administration, Management, Business Administration and Management
Skills:
Insurance Billing Process Customer Service Organization Skills Leadership Training Continuous Improvement Organizing Meetings Communication Time Management Teamwork Efficent Fashion Project Planning Microsoft Office Business Innovation Data Analytics Process Improvements Six Sigma Presentation Skills Problem Solving Analytics Process Implementation Process Improvement Projects