Tpg Telemanagement
Manager, Strategic Services at Tpg Telemanagement
Sprint Jan 2010 - Jan 2016
Quality Assurance Manager
Sprint Oct 2007 - Jan 2009
Quality Supervisor
Sprint Aug 2003 - Oct 2007
Call Center Supervisor
Education:
University of West Florida 1996 - 1998
Bachelors, Bachelor of Business Administration, Marketing, Business Management, Business, Management
A. Crawford Mosley High School
Skills:
Telecommunications Call Centers Quality Assurance Vendor Management Training Customer Experience Customer Satisfaction Wireless Cross Functional Team Leadership Process Improvement Team Leadership Contact Centers Customer Retention Program Management Management Voip Business Process Improvement Mobile Devices Team Building Leadership Customer Service Cdma Troubleshooting Project Management Gsm Performance Management Project Planning Strategic Planning Change Management Wireless Technologies
Feb 2013 to 2000 ER Registered NurseCommunity Memorial Hospital Ventura, CA Apr 2012 to Feb 2013 ER Registered NurseWellStar Cobb Hospital Austell, GA Aug 2008 to Feb 2012 ER Registered Nurse (Charge)
Education:
University of West Georgia Carrollton, GA 2008 Bachelor of Science in NursingGeorgia Southwestern State University Americus, GA 2002 Bachelor of Science in Chemistry
Skills:
Stroke Certified, Chest Pain Management, Computer Charting, Flexible and Adapt easily to change.