Vocera Communications
Technical Writer
Extension Healthcare Sep 2012 - Oct 2016
Technical Writing Manager
Extension Healthcare Dec 2011 - Sep 2012
Partner Program Manager
Broadridge Feb 2005 - Sep 2011
Director of Investigo Client Services
Investigo Corp Feb 2005 - Jun 2008
Vice President of Customer Relations
Education:
Purdue University 1991 - 1995
Skills:
Process Improvement Financial Services Portfolio Management Strategic Planning Salesforce.com Business Analysis Strategy Management Relationship Management Business Strategy Customer Service Crm Leadership Series 7 Mutual Funds Risk Management Project Management Customer Relations Series 24 Series 63 Staff Development Building Relationships Trading Finra Bond Markets Options Program Management Sales Investments Business Process Improvement
Interests:
Economic Empowerment Civil Rights and Social Action Education Environment Poverty Alleviation Science and Technology Disaster and Humanitarian Relief Human Rights Animal Welfare Arts and Culture
Scott Fergusson - Fort Wayne IN, US Bob Hollman - Fort Wayne IN, US Joseph Leahy, III - Fort Wayne IN, US Jennifer Purdue - Fort Wayne IN, US Thomas Rozman - Minneapolis MN, US
Assignee:
INVESTIGO CORPORATION - Edina MN
International Classification:
G06Q 40/00
US Classification:
705 36 R
Abstract:
Systems and methods for assisting financial services firms in the suitability screening and management of customer accounts, including computer programs for implementing such systems and methods, are disclosed. An illustrative system for performing compliance and account management at a financial services firm can include a number of representatives each having a number of clients, a compliance department including a number of supervisors each having supervisory review over client accounts managed by the representatives, and a computer program that can be used to generate electronic account applications that can be transmitted directly to a fund company for the purchase of funds. The computer program can include a hierarchical rules engine that can be used to create electronic control hierarchies that facilitate principal review over accounts and trades generated by the representatives.