Grand Circle Corporation Senior Tours of Canada
Tour Director
Community Arts Leadership
Chair and Board Member Louisville Cultural Council
Coal Creek Research Associates
Principal
Partech, Inc. Jul 2001 - Mar 2011
Director, Account Management, Services
Partech, Inc. Jul 1998 - Jan 2000
Manager, Account Management, Services
Education:
Uc Santa Barbara 1994
Masters, Master of Arts, History
Uc Santa Barbara 1984 - 1988
Doctorates, Doctor of Philosophy, History
International Tour Management Institute
Uc San Diego
Bachelors, Bachelor of Arts, History
Skills:
Team Leadership Call Center Processes Performance Measurement Services Programs and Pricing Contract Negotiation Contract Management Developing Staff Customer Centric Selling Strategic Thinking Presentation Design and Delivery Crm Software Microsoft Office Partnership Development Account Management Key Account Development Margin Analysis Research Design Audience Targeted Communication Corporate Franchise Relationships Business Relationship Management Iso 9002 Point of Sale Sharepoint Marketing and New Business Support Hospitality Industry Higher Education Community Involvement Survey Design Oral History Customer Relations Customer Service Customer Retention Customer Experience Customer Loyalty Food and Beverage Restaurants and Hospitality Field Service Community Studies Business Marketing Series 7 Series 66 Crm Community Outreach Communication Customer Satisfaction Time Management Volunteer Management Grant Writing Visual Arts
Interests:
Skiing Snow Shoeing Hiking Painting Historical Research Travel Bicycling