Xerox since Dec 2012
Customer Support Specialist
eBay - Draper, Utah Jul 2011 - Jul 2012
Global Customer Solutions
ACS - Sandy, Utah Aug 2010 - Jul 2011
Customer Care Specialist
IHC/Primary Children's Medical Center Oct 2007 - Apr 2010
Billing Specialist
Qwest Communications Dec 2006 - Oct 2007
Center Sales Associate
Education:
University of Phoenix 2005 - 2006
Not completed Yet, Information Systems with Business
American Intercontinental University 2000 - 2001
Associates, Business; Main; Information Systems
Kearns High School 1994 - 1997
High School Diploma, Emphasis on Business & Business Law
First American Business Solutions Inc
Senior Tier 3 Support Engineer
Convergeone Oct 2018 - Sep 2019
Systems Technician
Agc Networks Ltd. Dec 2016 - Sep 30, 2018
At Agc Networks For Sarasota Memorial Hospital
Mti Aug 2015 - May 2018
Technician
Mountain West Telecom Jul 2014 - Jul 2016
Systems Engineer
Education:
Davis Technical College 2012 - 2013
Weber State University 2002 - 2012
Associates, Associate of Arts, General Studies
Skills:
Customer Service Training Management Team Building Telecommunications Customer Satisfaction Leadership Troubleshooting Networking Software Documentation Microsoft Office Call Center Microsoft Excel Process Improvement Account Management Avaya Ip Telephony Avaya Products Voice Over Ip Cisco Systems Products Avaya Communication Manager Avaya Aura Telephony Osi Model Internet Protocol Suite Transmission Control Protocol Cisco Call Manager Cisco Voip Cisco Certified Entry Networking Technician