Career Success Schools
Director of Technology
Safestore Self Storage Sep 2015 - Jul 2016
Safe Technician
Plc Charter Schools Sep 2015 - Jul 2016
It Director
Alameda County Office of Education 2010 - Dec 2015
Client Services Manager
Alameda County Office of Education 2007 - 2010
Support Center Team Lead
Education:
Las Positas College
Ohlone College
Skills:
Technical Support Customer Service Microsoft Office Project Management Leadership Strategic Planning Information Technology Public Speaking Service Desk Management Desktop Support Management Management Help Desk Support It Service Management Microsoft Active Directory and Group Policy Microsoft Windows Cisco Voip Novell Zenworks Microsoft Exchange Numara Track It and Footprints Customer Service Management Cisco Call Manager Team Building Program Management Budgets Coaching Educational Technology Help Desk Implementation Customer Support Customer Satisfaction Desktop Application Support Conference Rooms Video Conferencing Audio Visual Support Cisco Unity Bomgar Remote Cisco Unified Contact Center Express Vpn
Certifications:
A+ Itil Foundations Certified Support Center Analyst Certified Support Center Team Lead Support Center Manager - Certificate of Completion Project Management Fundamentals Introduction To Sharepoint 2010
Rutherford Elementary School Louisville KY 1986-1988, Young Elementary School Louisville KY 1988-1990, Eisenhower Elementary School Louisville KY 1990-1992, Stewart Middle School Louisville KY 1992-1995, Pleasure Ridge Park Vocational Center Louisville KY 1995-1997