Edmentum since Oct 2012
Director, Customer Support
PLATO Learning May 2006 - Oct 2012
Manager, Support Services
PLATO Learning Nov 2003 - May 2006
Implementation Manager
PLATO Learning Jul 2001 - Jul 2003
Field Engineer
NetSchools Corporation Jul 2000 - Jul 2001
Field Network Engineer
Education:
University of West Georgia 1992 - 1996
Bachelor's, Communications, French
Skills:
Call Centers Technical Support Salesforce.com Leadership Crm E Learning Management Team Building Call Center Training Quality Assurance Saas Networking Team Leadership Customer Satisfaction Strategic Partnerships Staff Development Solution Selling Leadership Development Servers Sharepoint Professional Services Program Management Sales Process Instructional Design Troubleshooting Customer Retention Sales Operations Process Improvement Hands on Training Coaching Project Management Visio Blended Learning Customer Experience Vendor Management Webinars Cross Functional Team Leadership Hardware Customer Service Software Documentation Cloud Computing Software Installation Learning Management Needs Analysis Technology Integration Enterprise Software Technical Training Learning Management Systems Bbq
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