Jerry Lee Gray

US Patent:

44840314, Nov 20, 1984

Filed:

Jun 21, 1982

Appl. No.:

6/390536

Inventors:

Jerry B. Gray - Richardson TX
Cuba M. Adams - Irving TX
Larry B. Christensen - Garland TX

Assignee:

Zale Corporation - Dallas TX

International Classification:

H04M 354
H04Q 364

US Classification:

179 18BE

Abstract:

A telephone communication system (10) utilizes a computer controlled PABX (12) which connects telephone trunk lines (13) to a voice response computer (50). The PABX (12) includes an automatic call distribution unit (12a) which provides selected call control and monitoring features. The ACD unit (12a), however, works only into digital control telephone lines while the voice response computer (50) works only with conventional two-wire telephone lines. Incoming telephone calls are transmitted through the trunk lines (13) to the automatic call distribution unit (12a). These calls are routed through a digital control telephone line (18) to a telephone set (24). A register (34) together with a make busy circuit (38) operate the telephone set (24) when one of the telephone lines (40) is available. If one of the lines (40) is available, a call from the PABX (12) through line (18) is received by the telephone set (24), transferred to the PABX (12), an auto-dial is generated by the set (24) and the transfer is completed. The incoming call is transferred to one of the lines (40) which is compatible with the inputs to the voice response computer (50).