Pnc Oct 2002 - Mar 2005
Payoff Processor
Metlife Oct 2002 - Mar 2005
Agent
Education:
Keller Graduate School of Management of Devry University 2018 - 2020
Master of Business Administration, Masters, Management
Antioch University New England 2007 - 2009
Bachelors, Bachelor of Arts, Management
The Ohio State University 1998 - 2003
Chaminade Julienne High School 1994 - 1998
Skills:
Insurance General Insurance Casualty Liability Management Property Employee Training Escalation Resolution Microsoft Excel Leadership Team Leadership Training Program Management Team Building Strategic Planning Property Damage Property and Casualty Insurance Customer Retention Coaching Process Improvement Customer Service Homeowners Analytical Skills Risk Management Quality Assurance Business Process Improvement Problem Solving User Acceptance Testing Microsoft Office Continuous Improvement Microsoft Word Operations Management Agile Project Management Root Cause Analysis Customer Experience Written Communication Interpersonal Skills Supervisory Skills Task Completion High Degree of Initiative Customer Service Operations
Certifications:
Lean Six Sigma Foundations Agile Project Management Principles