Jia C Chen

US Patent:

20220247724, Aug 4, 2022

Filed:

Jan 29, 2021

Appl. No.:

17/162821

Inventors:

- San Francisco CA, US
John Huang - Dublin CA, US
Jia Le Chen - San Francisco CA, US
David Aden - Largo FL, US
Xiaozhong Sun - Fremont CA, US
Jong Lee - Pleasanton CA, US

Assignee:

salesforce.com, inc. - San Francisco CA

International Classification:

H04L 29/06
H04M 3/51
G06Q 30/02

Abstract:

Disclosed herein are system, method, and computer program product embodiments for capturing incoming communications from a sender across multiple channels, and determining whether to include those communications from the sender in an inbox using a waiting room. The waiting room lists unknown senders, and allows a user to add the senders to a blocklist, where the sender's communications are omitted from the user's inbox, or to a passlist, where a new CRM customer record is created for the sender. With the CRM customer record created, future communications from the sender are matched to the CRM customer record and permitted for inclusion in an inbox. This way, recipients can prioritize customers (or other high-value communications) within their inbox based on a corresponding existing CRM customer record, while simplifying the capture of those CRM customer records.

US Patent:

20190306008, Oct 3, 2019

Filed:

Mar 28, 2018

Appl. No.:

15/937945

Inventors:

- San Francisco CA, US
Vijay Devadhar - Fremont CA, US
William Dumaresq - San Francisco CA, US
Venkat Chandrasekaran - Pleasanton CA, US
Jia Chen - Foster City CA, US
Utsavi Benani - Fremont CA, US
Xiaodan Wang - Dublin CA, US

International Classification:

H04L 12/24

Abstract:

A system may identify gap events in a change detection stream. When changes in data are transmitted to a downstream system, the system may identify intermittent portions of the transmission where data is missing (e.g., a gap event). In some examples, a gap event may be caused by system maintenance or one or more system errors. After identifying the gap event, the system may bridge the gap event using metadata associated with the gap event. The associated metadata may be transmitted (e.g., via a gap event identification message) to the downstream system, which may prevent the downstream system from experiencing computational inefficiencies due to the gap event.

US Patent:

20170250867, Aug 31, 2017

Filed:

Jun 7, 2016

Appl. No.:

15/175954

Inventors:

- Santa Clara CA, US
Jia Chen - Santa Clara CA, US
Jody Scott - Santa Clara CA, US

International Classification:

H04L 12/24

Abstract:

A method and apparatus to configure a plurality of network elements is described. In an exemplary embodiment, an automation controller receives a plurality of labels for the plurality of network elements. Each of the plurality of labels is associated with a different configlet and each of the different configlets includes a configuration command. The automation controller further assembles the plurality of configlets into separate configurations corresponding to each of the plurality of network elements. In addition, the automation controller configures each of the plurality of network elements using the separate configuration corresponding to that network element.

US Patent:

20160148191, May 26, 2016

Filed:

Jan 29, 2016

Appl. No.:

15/010503

Inventors:

- Bentonville AR, US
Sandeep Pattanaik - Fremont CA, US
Huynh Le - Daly City CA, US
Jia Jun Chen - San Francisco CA, US
Rahul Karwa - Fremont CA, US

Assignee:

Wal-Mart Stores, Inc. - Bentonville AR

International Classification:

G06Q 20/34
G06Q 20/32
G06Q 20/40
G06Q 20/20
G06Q 20/38

Abstract:

A method including receiving, from a mobile device, a payment method and a payment amount. The method also can include validating the payment amount. The method additionally can include generating a gift card for the payment amount. The gift card can include a gift card identifier. The method further can include sending the gift card identifier to the mobile device. The method additionally can include facilitating displaying the gift card identifier on the mobile device. The gift card can be devoid of being generated as part of a gift-card purchase transaction. Other embodiments are provided.