Jia Rong Chen

US Patent:

20130054583, Feb 28, 2013

Filed:

May 7, 2012

Appl. No.:

13/465851

Inventors:

Walter Macklem - San Francisco CA, US
David Nathanson - San Francisco CA, US
Jia Chen - Foster City CA, US
Luke Ball - Berkeley CA, US
Shankara B. Subramanya - Sunnyvale CA, US
Kanishka Maheshwari - San Francisco CA, US
Susan Kimberlin - San Francisco CA, US

Assignee:

SALESFORCE.COM, INC. - San Francisco CA

International Classification:

G06F 17/30

US Classification:

707723, 707722, 707E17014

Abstract:

A method of establishing personalized limits on a search responsive to a key word query in an enterprise search system is described that includes receiving an object types access history for a particular user. Applying this method, the object types access history includes records of object types selected from search results returning multiple object types and records of object types selected via interfaces other than search results. The method continues with determining and storing in computer readable memory a personalized scope of object types. The personalized scope of object types sets a limit on object types initially returned by an enterprise search system for the particular user in response to key word queries by the particular user that do not specify object types to search.

US Patent:

20220247724, Aug 4, 2022

Filed:

Jan 29, 2021

Appl. No.:

17/162821

Inventors:

- San Francisco CA, US
John Huang - Dublin CA, US
Jia Le Chen - San Francisco CA, US
David Aden - Largo FL, US
Xiaozhong Sun - Fremont CA, US
Jong Lee - Pleasanton CA, US

Assignee:

salesforce.com, inc. - San Francisco CA

International Classification:

H04L 29/06
H04M 3/51
G06Q 30/02

Abstract:

Disclosed herein are system, method, and computer program product embodiments for capturing incoming communications from a sender across multiple channels, and determining whether to include those communications from the sender in an inbox using a waiting room. The waiting room lists unknown senders, and allows a user to add the senders to a blocklist, where the sender's communications are omitted from the user's inbox, or to a passlist, where a new CRM customer record is created for the sender. With the CRM customer record created, future communications from the sender are matched to the CRM customer record and permitted for inclusion in an inbox. This way, recipients can prioritize customers (or other high-value communications) within their inbox based on a corresponding existing CRM customer record, while simplifying the capture of those CRM customer records.

US Patent:

20210272129, Sep 2, 2021

Filed:

Mar 2, 2020

Appl. No.:

16/806498

Inventors:

- San Francisco CA, US
Meredith Brown - Piedmont CA, US
Vignesh Elamvazhuthi - Milpitas CA, US
Gauri Subodh Mawalankar - Pleasanton CA, US
Jia Chen - Palo Alto CA, US
Kattie Mun Mun Tay - San Francisco CA, US
Spencer Derek Williams - Woodstock GA, US
Ovidio Peduri - Atlanta GA, US
Daniel Dara - Hollywood FL, US
Juan Nunez - Atlanta GA, US
Tal Levy Meruk - Walnut Creek CA, US

International Classification:

G06Q 30/00
G06F 3/0482
G06F 16/9535
G06F 9/455
H04L 29/08

Abstract:

Described herein are means for implementing cross cloud engagement activity visualization without requiring database merge or data replication. For instance, an exemplary system includes: means for operating a database system communicably interfaced with the system of the host organization; means for operating a virtual entity bridge communicably interfacing the system with a remote cloud platform storing engagement activity data representing interactions of potential customers with a marketing campaign; means for generating a unified GUI to display a plurality of the CRM records at a user computing device; means for surfacing a plurality of related rows from the stored engagement activity data related to one of the plurality of CRM records by automatically querying the remote cloud platform via the virtual entity bridge for the plurality of related rows; means for populating the unified GUI with the surfaced plurality of rows; and means for transmitting the unified GUI to the user computing device for display.

US Patent:

20190306008, Oct 3, 2019

Filed:

Mar 28, 2018

Appl. No.:

15/937945

Inventors:

- San Francisco CA, US
Vijay Devadhar - Fremont CA, US
William Dumaresq - San Francisco CA, US
Venkat Chandrasekaran - Pleasanton CA, US
Jia Chen - Foster City CA, US
Utsavi Benani - Fremont CA, US
Xiaodan Wang - Dublin CA, US

International Classification:

H04L 12/24

Abstract:

A system may identify gap events in a change detection stream. When changes in data are transmitted to a downstream system, the system may identify intermittent portions of the transmission where data is missing (e.g., a gap event). In some examples, a gap event may be caused by system maintenance or one or more system errors. After identifying the gap event, the system may bridge the gap event using metadata associated with the gap event. The associated metadata may be transmitted (e.g., via a gap event identification message) to the downstream system, which may prevent the downstream system from experiencing computational inefficiencies due to the gap event.

US Patent:

20160148191, May 26, 2016

Filed:

Jan 29, 2016

Appl. No.:

15/010503

Inventors:

- Bentonville AR, US
Sandeep Pattanaik - Fremont CA, US
Huynh Le - Daly City CA, US
Jia Jun Chen - San Francisco CA, US
Rahul Karwa - Fremont CA, US

Assignee:

Wal-Mart Stores, Inc. - Bentonville AR

International Classification:

G06Q 20/34
G06Q 20/32
G06Q 20/40
G06Q 20/20
G06Q 20/38

Abstract:

A method including receiving, from a mobile device, a payment method and a payment amount. The method also can include validating the payment amount. The method additionally can include generating a gift card for the payment amount. The gift card can include a gift card identifier. The method further can include sending the gift card identifier to the mobile device. The method additionally can include facilitating displaying the gift card identifier on the mobile device. The gift card can be devoid of being generated as part of a gift-card purchase transaction. Other embodiments are provided.