Cvs Health
Senior Consultant, Icm Call Routing
American Express Jun 14, 2004 - Oct 31, 2014
Senior Software and Web Developer
Cigna Jun 2002 - Jun 2004
Lan and Desktop Support
Cigna Apr 1998 - Jun 2002
Field Services Operations
Education:
Glendale Community College 2000 - 2002
Monticello High School
Skills:
Sdlc Business Analysis Requirements Analysis Systems Analysis Service Delivery Project Management Enterprise Architecture Project Portfolio Management Disaster Recovery Pmp Project Delivery Software Development Software Project Management Requirements Gathering Integration Solution Architecture Visio Software Documentation Call Center Testing Program Management Telecommunications Call Centers Business Requirements Business Process It Strategy Sharepoint Management Vendor Management Process Improvement Leadership Cisco Technologies Contact Centers Microsoft Office Strategic Planning Team Building Customer Service Business Process Improvement Software Development Life Cycle Cisco Systems Products
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