Andrew D. Flockhart - Thornton CO, US Robin H. Foster - Little Silver NJ, US Eugene P. Mathews - Marco Island FL, US Jill K. Ross - Golden CO, US John Z. Taylor - Bedminster NJ, US Rodney A. Thomson - Westminster CO, US
The present invention is directed to a contact center using presence information to direct work items to experts. More specifically, a system is provided that includes a feature that allows for subject matter experts, which are individuals other than customer service agents, to assist in incoming calls in at least three different modes: an assist mode, an intercept mode and an overflow mode. Thus, customer service efficiency and customer satisfaction are increased. In addition, it is contemplated that subject matter experts may either selectively accept or deny the request for assistance.
License Records
Jill M Ross
License #:
75641 - Active
Category:
Nursing Support
Issued Date:
Jul 9, 2013
Effective Date:
Jul 9, 2013
Expiration Date:
Jul 9, 2017
Type:
Medication Aide
Name / Title
Company / Classification
Phones & Addresses
Jill Ross Director
National Center for Women & Information Technology School/Educational Services
1480 Orch Ave, Boulder, CO 80304 Rr Ucb BOX 322, Boulder, CO 80309 3037355108
Memorial Cardiology Medical Group 2898 Linden Ave, Long Beach, CA 90806 5625958671 (phone), 5624902015 (fax)
Languages:
English French German Spanish
Description:
Ms. Ross works in Long Beach, CA and specializes in Internal Medicine. Ms. Ross is affiliated with Long Beach Memorial Medical Center, Los Alamitos Medical Center and St Mary Medical Center.
"Can you imagine walking around your city doing this? I can't," says Jill Ross, co-owner of Collage Video (collagevideo.com) in Minneapolis. "I think you'd become a traffic hazard because drivers would become distracted watching you."
Jill Ross, co-owner of Collage Video, has been marketing fitness DVDs to consumers for 25 years. She said even when DVD technology was on its way in, fitness customers were among the last to embrace it.