Andrew D. Flockhart - Thornton CO, US Robin H. Foster - Little Silver NJ, US Eugene P. Mathews - Marco Island FL, US Jill K. Ross - Golden CO, US John Z. Taylor - Bedminster NJ, US Rodney A. Thomson - Westminster CO, US
The present invention is directed to a contact center using presence information to direct work items to experts. More specifically, a system is provided that includes a feature that allows for subject matter experts, which are individuals other than customer service agents, to assist in incoming calls in at least three different modes: an assist mode, an intercept mode and an overflow mode. Thus, customer service efficiency and customer satisfaction are increased. In addition, it is contemplated that subject matter experts may either selectively accept or deny the request for assistance.
License Records
Jill Marie Ross
Address:
4581 Perry St, Denver, CO 80212
License #:
170773 - Active
Issued Date:
Feb 17, 2005
Renew Date:
Oct 1, 2015
Expiration Date:
Sep 30, 2017
Type:
Registered Nurse
Jill Marie Ross
Address:
4581 Perry St, Denver, CO 80212
License #:
4453 - Expired
Issued Date:
Jan 21, 2005
Expiration Date:
Feb 25, 2005
Type:
Temporary Professional Nurse Permit
Jill M Ross
License #:
75641 - Active
Category:
Nursing Support
Issued Date:
Jul 9, 2013
Effective Date:
Jul 9, 2013
Expiration Date:
Jul 9, 2017
Type:
Medication Aide
Name / Title
Company / Classification
Phones & Addresses
Jill Ross Assistant Director - Human Resources
University of Illinois, Urbana, Champaign National Commercial Banks
1310 S 6Th St Rm 110, Sunnyvale, CA 94085
Jill Ross Program Assistant Business-tippie College Of Business
The University of Iowa Colleges, Universities, and Professional Scho...
105 Jessup Hall, Iowa City, IA 52242
Jill Ross Director
National Center for Women & Information Technology School/Educational Services
1480 Orch Ave, Boulder, CO 80304 Rr Ucb BOX 322, Boulder, CO 80309 3037355108
Memorial Cardiology Medical Group 2898 Linden Ave, Long Beach, CA 90806 5625958671 (phone), 5624902015 (fax)
Languages:
English French German Spanish
Description:
Ms. Ross works in Long Beach, CA and specializes in Internal Medicine. Ms. Ross is affiliated with Long Beach Memorial Medical Center, Los Alamitos Medical Center and St Mary Medical Center.
"Can you imagine walking around your city doing this? I can't," says Jill Ross, co-owner of Collage Video (collagevideo.com) in Minneapolis. "I think you'd become a traffic hazard because drivers would become distracted watching you."
Jill Ross, co-owner of Collage Video, has been marketing fitness DVDs to consumers for 25 years. She said even when DVD technology was on its way in, fitness customers were among the last to embrace it.