A Federally Funded Research and Development Center Or Ffrdc Sep 2011 - Sep 2012
Service Delivery Manager
A Federally Funded Research and Development Center Or Ffrdc Sep 2011 - Sep 2012
Cyber Security Customer Engagement Lead
A Federally Funded Research and Development Center Or Ffrdc Apr 2004 - Sep 2011
Help Desk Service Manager
Apr 2004 - Sep 2011
Head of Department
Education:
George Mason University 2002 - 2004
Masters, Telecommunications, Engineering
University of Virginia 1994 - 1998
Bachelor of Applied Science, Bachelors, Biology
Skills:
Enterprise Architecture Itil Integration Program Management Management Project Management It Strategy Enterprise Software Requirements Analysis Cloud Computing It Management Process Improvement Service Delivery Business Process Improvement Leadership
Allianz Global Investors Capital - Greater San Diego Area since Dec 2011
Desktop Support Engineer
Pacific Trust Bank 2011 - 2011
MIS Helpdesk Specialist
L-3 Vertex 2007 - 2009
Sheet Metal Mechanic
HFC Bank 2005 - 2006
Loan Processor
Verizon Wireless Jan 2004 - Jan 2005
Sales Rep.
Skills:
Active Directory Help Desk Support Windows Troubleshooting Account Management Customer Service Technical Support Microsoft Office Lotus Notes Customer Relations Problem Solving Visio Administration Powershell Infopath Forms