IT Governance Management at AAA NCNU Insurance Exchange
Location:
United States
Industry:
Insurance
Work:
AAA NCNU Insurance Exchange since Apr 2012
IT Governance Management
AAA Jul 2009 - Mar 2012
Vendor Relations Manager- Contact Centers
First United Methodist Church May 2009 - Jul 2009
Project Manager
American Express Company Apr 2006 - Dec 2008
Manager of Operations-Vendor Management and Employee Travel Programs
American Express Company Jan 2003 - Apr 2006
Operations Manager- Accounting, Ticketing and Distribution
Education:
IAOP Member, International Association of Outsourcing Professionals 2010 - 2011
Certification, Outsourcing and Vendor Management
Arizona State University 1985 - 1990
B.S. Marketing, Business Administration, Business Administration, Management, Purchasing, International Marketing Management
Association of Operations Management- APICS 2009
Skills:
Vendor Management Process Improvement Change Management Operations Management Project Management Six Sigma Program Management Leadership Outsourcing Strategy Management Business Process Improvement Team Leadership Forecasting Call Centers Business Process Customer Service Training
Powder Springs Elementary School Powder Springs GA 1986-1990, Varner Elementary School Powder Springs GA 1990-1992, Tapp Middle School Powder Springs GA 1992-1995