Skills:
NetApp, MS Office Apps, Compellent, Windows 3.1, 3.11, 95, 98, 2000, NT, XP, Windows 7 & 8, Microsoft Office Products to date, Microsoft Exchange, SQL Server, VMWare 4.X and 5.X, Wordperfect 5.0-6.1, AutoCad 12, Harvard Graphics 3.0, Lotus 1-2-3, Lotus cc:Mail, Lotus Notes, several emulation packages, Backup exec 4.0-8.X, Novell 3.X-5.X, COBOL, UNIX, Pascal, Seagate Crystal Reports 5.X-7.X, ASPECT Call Center Report Runner/Writer, Adobe Products, Avaya CMS, NICE Systems / Record On Demand 8.5, CentreVu Supervisor 8.X 9.0, Spectrum and Symon wall boards, Aspect Real Time Adherence, Employee Work Force Management, Genesys, IEX, Blue Pumpkin, Siebel, Intuity, Meridian/Rolm, Octel Aria 250/350 and AUDIX voicemail, MS Outlook, NICE Call Recording 7.X, 8.X, 9.0, Perform, Wireless Blackberry Enterprise activations, Nortel PBX, Symposium, Option 81s and Call Pilot, Avaya One-X edition and ASA. Helpdesk/Service Desk and Asset Management ticketing systems: Tivoli, Remedy, McAfee and ManageEngine, several PCI complaint payment processing software applications.