Skills:
Microsoft Certified Systems Engineer NT 4.0<br/>Network Administration NT/2000/2003 A+ <br/>HP Laptop / Desktop repair Certified <br/>Remote maintenance<br/>Desktop Support / Phone Support <br/>Data backup and recovery<br/>Hardware /Software repair/upgrade <br/>Manage rollouts <br/>Join Work Station to network<br/>Create User Groups Set permissions<br/>Hardware /Software repair/upgrade <br/>Software/hardware Installation/Configuration <br/>Network and desktop printer installs<br/>Stand alone printer setup<br/>PC setup / configuration <br/>Network connectivity, LAN/WAN<br/>Monitor trouble call logs for resolution or escalation.<br/>Data Management<br/><br/>Knowledgea... in various software application installation and usage including but not limited to:<br/>PC Anywhere VM Ware<br/>Windows NT 4.0, 2000, 2003 Servers Adobe Acrobat Reader, Writer<br/>Printer setup and troubleshooting Visio<br/>Windows NT, 2000, XP, Vista, Win7, Win8 Ghost, Acronis<br/>MS-DOS (all versions) Netscape, Chrome<br/>MS-Office 97, 2000, 2007 MS Internet Explorer<br/>MS-Outlook, Lotus Notes Remote Desktop.<br/>Service Center, Heat, Remedy Legato, Omni Back, Backup Exec