PremierCC - Greater Chicago Area since Feb 2010
Sr. Vice President of Operations
Resource Partners Group Jan 2010 - May 2010
Consultant
Comcast - Chicago, IL Nov 2008 - Oct 2009
Area Director of Operations - Chicago West
Comcast - Chicago, IL Jan 2008 - Oct 2008
Director Customer Care
Insight Communications 2004 - 2007
District Vice President
Education:
Virginia Polytechnic Institute and State University 1977 - 1981
B. S., Psychology
Center for Creative Leadership 1999 - 1999
Bachelor of Science (BS), Psychology
Skills:
Team Building Customer Service Call Center Process Improvement Budgeting Budgets Customer Satisfaction Call Centers Sales Operations Project Planning Management Leadership Employee Relations Telecommunications VoIP Leadership Development Human Resources Sales Broadband Training Team Leadership Operations Management Cross-functional Team Leadership Change Management Customer Experience Vendor Management New Business Development Strategic Planning
Honor & Awards:
Nominated Outstanding Young Wilmingtonian 1993-1994 (Wilmington, Delaware)
John Danielsen (1959-1961), Susan Howden (1959-1961), Dan Martin (1952-1953), Charles Mccollum (1961-1963), Ronald Coles (1958-1960), Beverly Joyal (1956-1958)