Ready To Work
Readytowork
Computer Services, Inc. Apr 2015 - Dec 2015
Tier 2 Service Desk Technician
Adams Communications Dept Veterans Affairs Jun 2013 - Apr 2015
Senior Nsd Service Delivery and Incident Management Analyst
Ezcorp Sep 2009 - Jun 2013
Tier 1 Help Desk
Level 3 Communications 2007 - 2008
Provisioner
Education:
St.edward's University 2007 - 2011
Bachelors, Bachelor of Business Administration, Human Resources, Human Resources Management
Austin Community College 1996 - 2007
Skills:
Troubleshooting Management Customer Service Human Resources Outlook Microsoft Excel Sales Powerpoint Teamwork Microsoft Word Inventory Management Employee Relations Recruiting Computer Hardware Networking Training Lotus Notes Microsoft Office Resorts Team Building Leadership Public Speaking Time Management Customer Satisfaction Event Management Process Improvement Leadership Development Employee Training
Interests:
Business Management Colt Mccoy Fry's Electronics Sarah Palin Bud Light Netflix Target (Company) Qdoba Mexican Grill Dunkin' Donuts San Francisco Giants Ihop Glenn Beck Human Resources San Jose Sharks Hbo San Francisco 49Ers Navy Sprint
Aug 2009 to 2000 Help Desk AgentBarton Creek Country Club
Dec 2004 to 2000 Server/BarternderEZCORP Austin, TX Aug 2009 to Jun 2013 Tier 1 Tech SupportLevel 3 Communications Austin, TX Oct 2007 to Apr 2008 ProvisionerDell Inc
May 2003 to Dec 2004 Home Sales and Employee Purchase Program Sales RepresentativeCoyote Creek Golf Club
May 2000 to Nov 2002 BartenderIBM San Jose, CA Aug 2001 to May 2002 San Jose/ Fluor Daniel Stockroom Customer Service SpecialistAustin Country Club
Mar 1997 to Jul 1999 Banquet BartenderVeterans Affairs (ACET Contractor) Austin, TX Service Delivery Technician Contractor at Veterans Administration IT Center
Education:
Saint Edwards University Austin, TX Jan 2006 to Jan 2011 Business AdministrationAustin Community College Spanish