Jonathan R Welling

Developer | Owner

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Location:

Malvern, PA

Industry:

Consumer Services

Work:

Education:

The Open University 2016 - 2016
Florida Institute of Technology 2012 - 2016
Bachelor of Applied Science, Bachelors

Skills:

Technical Support
Software Troubleshooting
Computer Hardware
Documentation
Customer Service
Team Leadership
Customer Satisfaction
Competitive Analysis
Process Improvement
Customer Retention
Performance Metrics
Windows
Microsoft Office
Microsoft Excel
Social Networking
Html
Wordpress
Software Design
Css
Microsoft Word
Blogging
Web Analytics
Outlook
Powerpoint
Mobile Devices
Research
Time Management
Teamwork
Google Analytics
Testing
Project Management
Project Planning
Computer Software Training

Certifications:

Wtc
Penn State University
Creative, Serious and Playful Science of Android Apps

Jonathan Welling

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Jonathan Welling Lancaster, PA

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Work:

Comcast Corporation

May 2014 to 2000
MDU-CAE 3, Customer Service Representative RTS: A Division of Flextronics
Lancaster, PA
Jul 2009 to May 2014
Supervisor / Service Technician Hippies, Beauty, and Books. Oh My!
Lancaster, PA
Feb 2011 to Aug 2012
Developer Circuit City
Lancaster, PA
Mar 2008 to May 2009
In-home Computer Repair and Service Technician Neff's Safe, Lock, and Security
Lancaster, PA
Feb 2006 to Mar 2007
Technician

Education:

Skills:

Able to analyze and understand technical documentation / white paper reports to solve new problems and develop resolutions 3 years of leadership and coaching experience 3 years of Data/Metrics analyzation 5 years customer service experience, surpassing metrics 5 years of mobile platform experience (IOS, Android, Windows CE/Mobile, Windows Phone) 12 years of experience installing, using, and configuring Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, and limited experience with various Linux distributions 10 years PC hardware repair experience Simplified PC systems networking 3 years programming Visual Basic macro with Excel Knowledge of programming, scripting, and markup languages such as Java, C, C++, C#, Javascript, HTML, CSS Limited knowledge of PHP and SQL Experience with CMS such as WordPress, Drupal, Joomla, Zencart Familiar with metrics tools such as Analytics, Adwords, ThinkUp Experience IDEs such as Microsoft Visual Studio, Dr. Java, Eclipse, Android Studio, Construct 2, Game Maker 3 years audio and visual hardware installation experience including projection entertainment systems and combined multimedia systems