Jackson Memorial Hospital Feb 2016 - Jun 2016
Pharmacy Intern
Doctor's Hospital Jun 2015 - Jul 2015
Pharmacy Intern
Walgreens Jun 2014 - Jul 2014
Pharmacy Intern
Education:
University of Florida 2013 - 2017
Doctorates, Doctor of Pharmacy, Pharmacy
Florida International University
Associates, Chemistry
Skills:
Teaching Leadership Microsoft Office Microsoft Excel Bilingual Communications Healthcare Quality Assurance Chemistry Retail Microsoft Powerpoint
Languages:
English Spanish
Certifications:
License Psi 32265 Healthcare Provider Basic Life Support Cpr/Aed
Computacenter
Head of Workforce Management
Sitel Dec 2010 - Jan 2013
Resource Planning Analyst
Sitel Jul 2006 - Dec 2010
Resource Scheduler
Sitel Jun 2006 - Jul 2006
Customer Service Advisor
Education:
Escola D'informàtica I Oficis Barcelona 2004 - 2005
Skills:
Ad Hoc Reporting Financial Reporting Workforce Planning Workforce Management Workforce Performance Resource Management Iex Total View Microsoft Excel Microsoft Access Erlang Bluepumpkin Process Scheduler Access Contact Center Optimization Call Centers Forecasting Training Management Process Improvement Bpo Contact Centers Customer Experience Customer Satisfaction Project Planning Outsourcing Avaya Service Delivery Data Analysis Team Management Performance Management Inbound Marketing Sla Change Management Technical Support Transition Management Incident Management Vendor Management Operations Management Business Process Improvement Erp Offshoring Call Center Development Six Sigma Telemarketing Process Management Crm Ivr Iex Strategy Mis
Television Video Production Lighting Videography Hd Video Video Broadcast Entertainment Broadcast Television Magazines Camera Operating Post Production Video Editing Sound Sports Producing Media Production Commercials Music Videos Camera Documentaries Film Production
Interests:
Cooking Exercise Investing Outdoors Electronics Home Improvement Reading Music Travel Movies