At&T
Premises Technician
T-Mobile Feb 2008 - Jun 2012
Customer Service Representative
American Customer Care Oct 2005 - Jan 2008
Supervisor
Sylvan Learning Centers 2003 - 2004
Assessment Coordinator
Convergys Oct 2001 - Sep 2003
Supervisor
Education:
University of Texas at Brownsville 2013 - 2014
Associates, Associate of Arts, Business Administration, Management, Business Administration and Management
Skills:
Customer Service Customer Satisfaction Team Leadership Customer Experience Call Centers Customer Retention Training Troubleshooting Technical Support Telecommunications Wireless Time Management Access Mobile Devices Coaching Construction Internet Service Provider Telecommunications Systems Fiber Optics Fiber To the X Fiber To the Home Fiber Optic Cable
Burns Elementary School Brownsville TX 1996-2000, Filemon B. Vela Middle School Brownsville TX 2002-2003
Community:
Dagoberto Saldivar, Ej Garcia, Adriana Hinojosa, Ferny Garcia, Laura Espinoza, Pedro Calderon, Melissa Martinez, Roberto Zapata, Stephanie Leon, Victor Castillo, Francisco Ibarra