Skills:
Bilingual Fluent English/Spanish - MS Office (Excel, Word, Access, Publisher, PowerPoint), QuickBooks and all Windows platforms - Call Center experience. Public relations - Outstanding leadership, Interpersonal, and communication abilities - Tact, discretion, and ability to handle sensitive and confidential matters - Analytical and problem solving skills. Effective in fast-paced environments - Experienced in determining extended Service Contract coverage and exclusions - Extensive translation experience to Spanish - PC Software and Hardware upgrades and troubleshooting - Team Building Seminars and stress Management - General knowledge of healthcare industry & HIPAA regulations - Siebel CRM software, CMS, NICE & Kronos and Oracle Applications - Remedy Trouble Ticket system