Jackson Hewitt Baltimore, MD Dec 2011 to May 2013 Desktop Support TechnicianAM Tech/Amtec, LLC Boca Raton, FL Jul 2002 to Dec 2011 Field SupervisorConnect-Comcast New Providence, NJ Oct 2001 to Jul 2002 contracting company, Cable TechnicianSuperior Office System Edison, NJ Mar 1999 to Nov 1999 Field Technician
Education:
ESSEX COUNTY COLLEGE Newark, NJ General Education DiplomaHohokus RETS Institute Nutley, NJ 1998 to 1999 Diploma in Electronics Technician
Skills:
Bilingual: Spanish/English. Good communication skills. Knowledge of Microsoft Office and others Windows Applications. Experience installing DSL or broadband router. Configured basic firewalls, Routers and Switches, also configured Static IP on Cisco devices. Proficient in desktop hardware, operating system, applications and peripheral device. Troubleshoot and repairs PCs and Macs, including laptops. Familiar with Linux and Mac OS. Proficient on home and commercial network technologies. Performed repairs on Canon and Sharp copy machines. Performed repair and updates to smartphones and tablets. Very patient when supporting clients with technical difficulties. Knowledge and experience of customer service practices. Six years of Supervisory experience averaging 30 + employees.