Skills:
Computer Building and Repair, Helpdesk Support - Installed, modified, cleaned and repaired monitors, keyboards, mice, central processing units (CPUs), printers and other peripherals. Troubleshoot problems and provided technical support for software and hardware. Managed upgrades in software and hardware. Fielded telephone calls and e-mail messages from customers who were seeking guidance on technical problems. Wrote training manuals and trained computer users in how to use new hardware and software. Oversaw daily performance of a company's computer systems and evaluated software programs with regard to their usefulness. Tested the latest, most cutting edge new software and hardware, and provided feedback to department heads and manufacturers. Computer Hardware Repair - General hardware structure/components diagnostics. Extremely knowledgeable in solutions for common errors and issues, laptop repair, provide approved repairs and identify an unauthorized repair attempts. Inspects computers, laptops, monitors, and printers to determine what the problem is. Know when to look for broken items, burned out components and/or other issues. Once I have diagnosed the problem, I can either repair the unit or replace the damaged part with a new one. Software Virus, Spyware & Malware My skills include the diagnosis and removal of a wide range of malware that will create issues with a PC. In addition take whatever steps are necessary to prevent the issues from recurring. This include the installation of anti-virus software, training the customer as to how to avoid dangerous computing activities and possibly to schedule regular maintenance visits to ensure that any problems are caught and contained before they become a major issue. The ability to provide detailed explanation of what failed, what action was taken to correct the issue and how a repeat occurrence of the problem can be avoided. Make any recommendations that are appropriate to the situation. Provide a brief tutorial as to functions, and how to use features that were not available in the previous software versions. Knowledgeable in all Microsoft Suites, Win7, Win8, Vista, Server 2008, Server 2003 operating systems, and other software suites. Knowledgeable in Troubleshooting/Modifying IOS and Android systems.