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S. Manager - NOC Metrics/Analysis/Reporting at Time Warner Cable
Location:
Washington D.C. Metro Area
Industry:
Telecommunications
Work:
Time Warner Cable - Herndon, VA since Jan 2008
S. Manager - NOC Metrics/Analysis/Reporting
AOL May 1998 - Dec 2007
Team Leader / Senior Project Manager / Senior Business Analyst
NATO - SHAPE Jan 1991 - May 1997
Project Manager / Senior Systems Analyst
Analytical Systems Engineering Corporation 1986 - 1990
Systems Analyst / Task Manager
Education:
University of Maryland University College 1989 - 1991
BS, IFSM
University of Maryland College Park 1980 - 1984
BA, Economics
DeMatha HS 1974 - 1978
Skills:
Program Management Operations Management Change Management Team Building Strategic Planning Policy Telecommunications Project Management Team Leadership Process Improvement Team Management Analysis Business Strategy Leadership Customer Service ITIL Metrics Executive Reporting Strategy Business Analysis
Interests:
Scuba, Maryland Terps
Honor & Awards:
Published author, 34 papers, and presenter, 28 conferences in five countries, on:
- offshore/outsourcing efficiency and effectiveness
- call/contact center performance and metrics
- Oracle and database development and applications technologies
- support performance and requirement specifications
- international contracting and project management
Certifications:
ITIL Version 3 Foundation, ITIL ITIL Continual Service Improvement, ITIL ITIL Service Transition, ITIL ITIL Service Operation, ITIL
Joseph Arsenault may refer to: Joseph-Octave Arsenault (18281897), Canadian merchant and politician from Prince Edward Island; Joseph-Flix Arsenault (18651947), his son ...
Youtube
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Joseph Arsenault, Wealth Manager at Heritage Financial in Boson, MA sh...
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CPAP breathing machine helps Joseph Arsenault...
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Parochial Vicor at Roman Catholic Archdiocese of B... Past: Assistant Professor: Program for Advancement in Learning at Curry College, Social Studies...
Jesse Joseph Arsenault, 22, and Joseph James Monk, 24, both residents of the building where the shooting occurred, face one count each of careless use of a firearm, assault with a weapon, discharging a firearm with intent, tampering with a serial ...
Jesse Joseph Arsenault, 22, and Joseph James Monk, 24, both residents of the building where the shooting occurred, face one count each of careless use of a firearm, assault with a weapon, discharging a firearm with intent, tampering with a serial ...
HOOKSETT Portsmouth Little League coach Joe Arsenault fully expected that his 11- and 12-year-old All-Star team would face Lamprey River in the District II championship game, and he told his team to expect a battle. Arsenault was right ...
"Goffstown just pitched lights out; any team that can shut this team down to three runs in two games deserves it," Portsmouth coach Joe Arsenault said. "They have a tremendous pitching staff and they'll represent New Hampshire well in the New Englands. ...
"They were fearless; it was far from a meltdown," Portsmouth coach Joe Arsenault said. "Kyle smiled and told (McCellan), 'Congratulations,' so we kept him on the mound. If it looked like it would have bothered him or he was shell-shocked, we would have ...