Joseph M Bloom

US Patent:

7369653, May 6, 2008

Filed:

Nov 5, 2001

Appl. No.:

10/011578

Inventors:

Anthony Dezonno - Bloomingdale IL, US
Jeffrey Hodson - Wheaton IL, US
Joseph Bloom - Libertyville IL, US
David Funck - Wheaton IL, US
Eric James - Elgin IL, US
Michael Peters - Downers Grove IL, US
Mark J. Power - Carol Stream IL, US
Craig R. Shambaugh - Wheaton IL, US
Dave Mosquera - West Chicago IL, US
Nayel Saleh - Round Lake IL, US

Assignee:

Rockwell Electronic Commerce Corp. - Wooddale IL

International Classification:

H04M 3/00
H04M 5/00

US Classification:

37926502, 37926501

Abstract:

A method and apparatus are described for providing enterprise information to a client through a call center of the enterprise. The method includes the steps of detecting an identity of the client based upon call associated information received through a call connection between the client and the call center, presenting the client with a plurality of options based upon the identity of the client and presenting the client with enterprise information based upon a selected option of the plurality of options.

US Patent:

7363588, Apr 22, 2008

Filed:

Nov 1, 2002

Appl. No.:

10/285868

Inventors:

Nayel Saleh - Round Lake IL, US
Mark Powers - Carol Stream IL, US
Mike Peters - Downers Grove IL, US
Jeff Hodson - Wheaton IL, US
Craig Shambaugh - Wheaton IL, US
David Funck - Wheaton IL, US
Eric James - Elgin IL, US
Joseph Bloom - Libertyville IL, US
Dave Mosquera - West Chicago IL, US
Anthony Dezonno - Bloomingdale IL, US

Assignee:

Rockwell Electronic Commerce Technologies, LLC - Wood Dale IL

International Classification:

G09G 5/00
G06K 15/00

US Classification:

715746, 715749

Abstract:

A method and apparatus are described for providing a graphical user interface for a plurality of users under a predetermined format substantially controlled by an employer of the plurality of users. The method includes the steps of disposing a proxy server between the plurality of users and an information resource used by at least one user of the plurality of users and converting information exchanged between the predetermined format substantially controlled by the employer of the user and a predetermined format of the information resource.

US Patent:

20040203629, Oct 14, 2004

Filed:

Mar 4, 2002

Appl. No.:

10/090499

Inventors:

Anthony Dezonno - Bloomingdale IL, US
Jeffrey Hodson - Wheaton IL, US
Joseph Bloom - Libertyville IL, US
David Funck - Wheaton IL, US
Eric James - Elgin IL, US
Michael Peters - Downers Grove IL, US
Mark Powers - Carol Stream IL, US
Craig Shambaugh - Wheaton IL, US
Dave Mosquera - West Chicago IL, US
Nayel Saleh - Round Lake IL, US

International Classification:

H04M003/42

US Classification:

455/414100, 455/415000

Abstract:

A method and apparatus for processing calls in a call processing center provided for support of enterprise activities of an organization. The method includes the steps of receiving a query about the enterprise activities of the organization from a caller through the call center, translating the query into voice extensible mark-up language, forming an answer to the translated query within an artificial intelligence engine and providing the determined answer to the caller.

US Patent:

6005932, Dec 21, 1999

Filed:

Dec 24, 1997

Appl. No.:

8/998127

Inventors:

Joseph Bloom - Libertyville IL

Assignee:

Rockwell Semiconductor Systems Inc. - Newport Beach CA

International Classification:

H04M 300

US Classification:

379265

Abstract:

A method and apparatus are provided for scheduling agents supporting operation of an ACD. The method includes the steps of establishing a scheduling period and identifying a plurality of agents to the ACD for supporting the operation of the ACD during the scheduling period. The method further includes the step of applying a generally periodic deviation schedule of an agent of the plurality of agents to the scheduling period which generally periodic deviation schedule is periodic over a plurality of days of the scheduling period.

US Patent:

58320709, Nov 3, 1998

Filed:

Dec 31, 1996

Appl. No.:

8/775757

Inventors:

Joseph E. Bloom - Libertyville IL
Susan A. Palermo - Chicago IL
Michael C. Auclair - Bolingbrook IL

Assignee:

Rockwell International Corp. - Seal Beach CA

International Classification:

H04M 300

US Classification:

379265

Abstract:

A device for programming script sets in a telephone system having a network, a programmable routing vector to route incoming calls from the network, an application to selectively receive calls from the routing vector, a programmable application vector to selectively receive calls from the application, and a plurality of agent groups to selectively receive calls from the application.