Joseph H Centrone

US Patent:

20080077525, Mar 27, 2008

Filed:

Sep 25, 2007

Appl. No.:

11/860999

Inventors:

Dawn Willey - Newark DE, US
Joseph Centrone - Newark DE, US
Joseph Scarborough - Wilmington DE, US
Ye Zhang - Wilmington DE, US

Assignee:

BRIDGEFORCE, INC. - Neward DE

International Classification:

G06Q 20/00
G06F 17/30
G06F 17/40

US Classification:

705040000

Abstract:

An integrated multi-channel virtual collections center and methods for using the same are disclosed. The collections center may include a program management module, a communications module and a data analytics module. The program management module may be configured to generate a plurality of scenarios for a debt collection campaign. The communications module may be configured to automatically present a scenario to a debtor and to receive response data from the debtor. The communications module may include a plurality of communication channels. The data analytics module may be configured to automatically analyze response data received from the communications module and to select a communications channel and a scenario for the communications module based on the response data.