Jan 2014 to 2000 IT Asset ManagerBright House Networks Saint Petersburg, FL Apr 2013 to Aug 2013 Level II TechnicianStream Tampa, FL Sep 2012 to Apr 2013 Dell Pro Tech SupportCVS Pharmacy Saint Petersburg, FL Jan 2006 to Oct 2011 Store ManagerWalgreens Pharmacy Quincy, MA Feb 2005 to Jan 2006 Assistant ManagerBoston Financial Data Services Quincy, MA Mar 1999 to Nov 2004 Team Leader
Education:
Center for Technology Training Tampa, FL 2012 to 2013 Certified in A+, Networking+, Security+, and working on CCNA certificate in ITBentley Waltham, MA 2001 to 2002 Business
Skills:
Technical Skills Direct in-person contact and experience supporting end-users in a corporate environment. Laptops and Desktops: Mac, Windows: XP, Vista, 7 and 8 Knowledge and Experience with Active Directory Network Infrastructure skills Desktop support experience Mobile devices: IPhone, Ipad, Android, Tablets Dell Connect, Citrix, Kana, Turbo Tech Knowledge, TDSS Killer, Malware Bites OSRI's, System Restores, Software Installation Software, Hardware & Network Troubleshooting Microsoft Office, Outlook, Word, Excel, Power Point Network browsers: IE, Google Chrome, Fire Fox, Safari Experience troubleshooting/resolving issues with HSI Kodak Photo Kiosk, POS, Price Checkers