Interval International
It Service Desk Manager | Help Desk Manager | Manager of Desktop Support
Royal Caribbean Cruise Line A/S Jan 2004 - Jul 2008
Manager, Fleet Quality Systems
Royal Caribbean Cruises, Ltd. Oct 2003 - Jan 2004
Project Manager
Brilliance Publishing Jun 2000 - Oct 2003
It Operations Manager
Royal Caribbean Cruises, Ltd. Jul 1999 - Jun 2000
Shipboard Systems Manager
Education:
Kennesaw State University 1985 - 1988
Bachelors, Bachelor of Business Administration, Marketing, Management
Kennesaw State University
Bachelors, Business
Skills:
Hdi Help Desk Manager Certification Hdi Disaster Recovery Vendor Management Itil Help Desk Support Windows 7 It Operations Business Analysis Active Directory Call Center Information Technology Vmware It Management Process Improvement Citrix Team Management Infrastructure Microsoft Exchange Servers Change Management Service Desk Software Installation Windows Server Technical Support Management Operating Systems Software Documentation Enterprise Software Troubleshooting Program Management Quality Assurance Call Centers Hardware