Jothish Karunakaran

US Patent:

20130262320, Oct 3, 2013

Filed:

Dec 12, 2012

Appl. No.:

13/712541

Inventors:

Prerna Makanawala - Mountain View CA, US
Jaideep Godara - Fremont CA, US
Eliad Goldwasser - San Jose CA, US
Jothish Karunakaran - Sunnyvale CA, US
Janani Bhuvaneswari Sundar - Mountain View CA, US
Claus Wallacher - Belmont CA, US
Venkitesh Subramanian - Cupertino CA, US
Krithika Manohar - Sunnyvale CA, US
Rei Kasai - San Mateo CA, US
Terence Chesire - Foster City CA, US

Assignee:

SAP AG - Walldorf

International Classification:

G06Q 50/00
G06Q 30/00

US Classification:

705304

Abstract:

According to various exemplary embodiments, a social media message posted by a user on a social media system is accessed, and a prioritization level is determined based on the social media message. The prioritization level may indicate a measurement of importance of the social media message. Further, the social media message may be inserted into a prioritized message queue, based on the determined prioritization level associated with the social media message.

US Patent:

20130262598, Oct 3, 2013

Filed:

Dec 12, 2012

Appl. No.:

13/712608

Inventors:

Prerna Makanawala - Mountain View CA, US
Claus Wallacher - Belmont CA, US
Janani Bhuvaneswari Sundar - Mountain View CA, US
Jaideep Godara - Fremont CA, US
Rei Kasai - San Mateo CA, US
Terence Chesire - Foster City CA, US
Venkitesh Subramanian - Cupertino CA, US
Jothish Karunakaran - Sunnyvale CA, US
Krithika Manohar - Sunnyvale CA, US

Assignee:

SAP AG - Walldorf

International Classification:

H04L 12/58

US Classification:

709206

Abstract:

According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.

US Patent:

20130262168, Oct 3, 2013

Filed:

Dec 12, 2012

Appl. No.:

13/712668

Inventors:

Prerna Makanawala - Mountain View CA, US
Jaideep Godara - Fremont CA, US
Eliad Goldwasser - San Jose CA, US
Janani Bhuvaneswari Sundar - Mountain View CA, US
Rei Kasai - San Mateo CA, US
Venkitesh Subramanian - Cupertino CA, US
Krithika Manohar - Sunnyvale CA, US
Jothish Karunakaran - Sunnyvale CA, US
Terence Chesire - Foster City CA, US
Claus Wallacher - Belmont CA, US

Assignee:

SAP AG - Walldorf

International Classification:

G06Q 30/00
G06Q 50/00

US Classification:

705 714

Abstract:

According to various exemplary embodiments, a social media message posted on a social media system is accessed. Moreover, an agent listed in an agent directory is classified as an expert of content referred to in the social media message, based on a keyword identified in the social media message. Further, an identifier of the agent may be displayed in an expert finder list of a user interface.