Support Center Coordinator at Novant Health, Test Script Writer & Testing Coordinator at Novant Health
Location:
Charlotte, North Carolina Area
Industry:
Computer Software
Work:
Novant Health since Sep 2007
Support Center Coordinator
Novant Health since Feb 2012
Test Script Writer & Testing Coordinator
Independent Consulting Jun 1993 - Jan 2008
International Speedway Corporation Jun 2004 - Sep 2007
Sr Solutions Center Agent
Orange County ISS Jul 2003 - Apr 2004
Customer Services Specialist
Education:
Florida Technical College 1999 - 2001
AS, Network Administration/Programming, Computer Drafting and Design
Florida Technical College 1999 - 2001
AS, Network Administration / Programming
Skills:
Quality Assurance ITIL Microsoft Office 2010 Electronic Health Record Tmetrics Epic PeopleSoft Siemens HTML Troubleshooting Hardware SharePoint Cerner Citrix Dell Desktops Checkpoint Internet Explorer Android VPN Troubleshooting Windows Customer Service Service Now AutoCAD Data Analysis Java Social Media Organizing Customer Relations Problem Solving Teaching Visio Google Docs PowerPoint HIPAA Microsoft Excel Access Microsoft Applications Troubleshooting Dictaphone
Interests:
ITIL policies
Installing and Managing Microsoft Exchange Server 2007
Certifications:
CompTIA Network+ CompTIA A+ CompTIA I-Net+ Microsoft Word Microsoft PowerPoint Microsoft Excel Microsoft Outlook
Microsoft
Sql Analysis Services Support Engineer Ii
Novant Health May 2013 - Jul 2013
Support Center Quality Control Analyst
Novant Health Sep 2007 - Jul 2013
Support Center Coordinator
Novant Health Sep 2007 - Jul 2013
Database Administrator Associate
International Speedway Corporation (Isc) Jun 2004 - Sep 2007
Senior Solutions Center Agent
Education:
Florida Technical College 1999 - 2001
Skills:
Troubleshooting Visio Software Documentation Technical Support Databases Networking Disaster Recovery Itil Windows Customer Service Quality Assurance Citrix Vpn Software Installation Sharepoint Access Social Media Testing Sql Peoplesoft Data Analysis Customer Relations Powerpoint Hipaa Microsoft Excel Windows 7 Microsoft Sql Server Outlook Electronic Health Record Troubleshooting Hardware Troubleshooting Windows Organizing Problem Solving Teaching Google Docs Microsoft Applications Help Desk Support Sql Express Change Management Sql Server Management Studio Microsoft Office Analysis Budgets Knowledge Management Social Networking Quality Auditing User Experience Dbartisan
Certifications:
Comptia Network+ Comptia A+ Comptia I-Net+ Microsoft Word Microsoft Powerpoint Microsoft Excel Microsoft Outlook
Head Start School Cranston RI 1979-1981, Broad Street Elementary School Providence RI 1981-1982, Saint Paul School Cranston RI 1982-1984, Boggy Creek Elementary School Kissimmee FL 1984-1987, Parkway Middle School Kissimmee FL 1987-1990
Community:
Tisha Irving, Karla Rettstatt, Omar Vazquez, Melinda Zemp, Giovanni Diaz