Voc Consulting
Retired Business Consultant
Convergys Jan 1999 - Feb 2013
Director Voc Office
Walker Information 1982 - Jun 1998
Vice President Energy Utilites
Education:
Anderson University
Skills:
Customer Experience Strategy Bpo Outsourcing Segmentation Call Centers Vendor Management Crm Program Management Call Center Process Improvement Management Business Process Improvement Service Delivery Contact Centers Cross Functional Team Leadership Customer Satisfaction Relationship Management Performance Management Workforce Management Team Management Operations Management Employee Engagement Customer Retention Business Transformation Call Center Development Analytics Transition Management Contact Center Management Customer Relationship Management