ITIL Expert, ITSM Practitioner, IT Servi... • itSMF USA • Speaker on IT Service Management • 2004, 2009, 2010 • Service Management • IT Operations • IT Service Management • ITIL • PMP • Operations Management • Service Desk • Incident Management • IT Governance • IT Management • SLA • Service Delivery • Project Portfolio Management • IT Strategy • Configuration Management • CMMI • Release Management • Process Management • Vendor Management • Offshoring • Outsourcing • People Management • Data Center • Process Development • Solution Design • Disaster Recovery • Process Improvement • Process Engineering • Enterprise Architecture • IT Outsourcing • Business Process • Knowledge Management • Change Management • Business Analysis • Team Leadership • Organizational Change • Business Process Improvement • Consultancy • Application Management • COBIT • Business Transformation • ISO 20000 • Information Technology
Awards
P&G CIO Circle, P&G Recognition Shares, Manager's Certificate in IT Service Management (ITIL), Project Management Professional (PMP)
Service Management Solutions LLC - Greater Cincinnati OH area since Sep 2012
Owner
Service Management Dynamix 2013 - 2013
ITIL Instructor
Procter & Gamble, Global Business Services (28 years) Jul 2012 - Sep 2012
Retired IT Operations Leader Manager
Procter & Gamble Company, Global Business Services - Cincinnati, OH (Mason, OH) Jul 2009 - Jul 2012
IT Service Operations Manager in IT Development and Operations
itSMF USA 2007 - 2010
Ohio Valley LIG President
Skills:
ITIL Expert, ITSM Practitioner, IT Service Operations Competency Owner itSMF USA Speaker on IT Service Management 2004, 2009, 2010 Service Management IT Operations IT Service Management ITIL PMP Operations Management Service Desk Incident Management IT Governance IT Management SLA Service Delivery Project Portfolio Management IT Strategy Configuration Management CMMI Release Management Process Management Vendor Management Offshoring Outsourcing People Management Data Center Process Development Solution Design Disaster Recovery Process Improvement Process Engineering Enterprise Architecture IT Outsourcing Business Process Knowledge Management Change Management Business Analysis Team Leadership Organizational Change Business Process Improvement Consultancy Application Management COBIT Business Transformation ISO 20000 Information Technology
Interests:
Business Transformation, Project Management, Delivering IT operational excellence while lowering Total Cost of Ownership, New Business Development and successful transition to IT Operations teams, Building effective organizations and Retaining organizational expertise.
Honor & Awards:
P&G CIO Circle, P&G Recognition Shares, Manager's Certificate in IT Service Management (ITIL), Project Management Professional (PMP)
Section Manager-Procter & GambleJudy Sanker's Public Profile on Plaxo. Plaxo helps members like Judy Sanker keep in touch with the people who really matter, helping them to connect, ...