Usaa Mar 2009 - Feb 2016
Banking and Insurance Solutions Manager
Continental Airlines Nov 1996 - Apr 2004
Sales Agent  Instructor
Education:
Moscow Pedagogical State University 1985 - 1990
Bachelors, Bachelor of Arts, English Language Arts, Teacher Education
Skills:
Property and Casualty Products Complaint Handling and Resolution Excellent Communication Skills Customer Satisfaction Management Training Customer Service Mentoring Sales Customer Retention Interviews Banking Microsoft Office Insurance