Sutherland
V.p., Customer Experience Transformation Digital Solutions
Bank of America Nov 2011 - Nov 2013
S.v.p., Contact Center Strategy Leader and Process Design Manager
Bank of America 2007 - 2011
S.v.p., Ecommerce Channel Manager and Senior Change Consultant and Process Design Manager
Bank of America 1998 - 2007
V.p., Quality and Productivity Engineer and Process Design Engineer
Bank of America 1993 - 1998
A.v.p., Senior Technical Training Specialist - Systems and Operational Support
Skills:
Leadership Process Improvement Banking Strategy Risk Management Six Sigma Business Analysis Customer Experience Call Centers Change Management Business Process Improvement Project Management Operations Management Call Center Retail Banking Financial Services Customer Service Project Portfolio Management Leadership Development Crm Outsourcing Relationship Management Business Transformation Pmo Project Planning Cross Functional Team Leadership Contact Centers Customer Relationship Management Management Ecommunications Web Chat Secure Messaging Business Process Outsourcing Offshoring Strategic Planning Consulting Global Delivery Digital Solutions Process Transformation Business Process
Mary Felgar, Raymond Rhoades, Russell Schmidt, Becky Snow, Teresa Carver, Ernest Vollmer, Cynthia Williams, Richard Troupe, Ana Torres, Charley Bettis, Daniel Pulley
Biography:
LifeMy Spouse Joe is a paramedic at the ambulance service I worked for, we met at ...
Commodore Perry Elementary School Mahwah NJ 1965-1966, Immaculate Conception School Mahwah NJ 1967-1974, Saint Pius X Regional School Bowie MD 1972-1974
Community:
Carla Stamoulis, Susan Granados, Margaret Creamer, Teresa Mascolino, Vicki Hazard, Deborah Harte, Debbie Crumbacker, Margaret Davids