Dec 2010 to 2000 DispatcherLifeGuard Ambulance Birmingham, AL Nov 2007 to Nov 2010 Senior 911 DispatcherAmerican Medical Response Birmingham, AL Sep 2005 to Nov 2007 Fire Desk ControllerLifeGuard Ambulance Birmingham, AL Feb 2003 to Sep 2005 Senior Dispatcher/CSR/Insurance Verification AnalystUnited HealthCare Birmingham, AL Oct 1994 to Dec 1998 Supervisor-Customer Service Call Center-High Risk Division