Instructure
L1 Technician Engineer
Incontact Dec 2013 - Mar 2018
Technician Support Engineer
Doug Smith Autoplex 2011 - 2014
Service Writer
Itok 2008 - 2011
Computer Support Technician
Education:
Lone Peak High School
Utah Valley University
Skills:
Troubleshooting Cloud Computing Account Management Salesforce.com Workforce Management Integration Telecommunications Technical Support Sql Saas Management Project Management Voip Crm Voice Over Ip Contact Centers Microsoft Sql Server Enterprise Software Microsoft Office Team Leadership Customer Service Team Building Salesforce.com Administration Salesforce Training Software As A Service Linux Software Development Wfo Computer Hardware Troubleshooting Business Process Improvement Printer Support Windows Computer Hardware Databases Cisco Systems Products Training Computer Hardware Installation Network Troubleshooting Networking Bug Verification Iex Verint Workforce Optimization Wfm Screen Recording