Justin Lin

US Patent:

7818194, Oct 19, 2010

Filed:

Apr 13, 2007

Appl. No.:

11/786882

Inventors:

Norimasa Yoshida - Daly City CA, US
Justin Lin - Redwood City CA, US
Likuo Lin - Redwood City CA, US
Kingsley Jeegan Joseph - San Francisco CA, US

Assignee:

Salesforce.com, Inc. - San Francisco CA

International Classification:

G06F 17/00

US Classification:

705 7

Abstract:

A method for automatically reconfiguring a webpage is provided. The web page may include a plurality of sections, and each section may include at least one aspect related to a particular topic, such as customer support and an option for casting a vote for a topic posted. A vote may be received vote for at least one of the plurality of sections. A Total Qualitative Management Criterion (TQMC) may be determined for each section of the website. An increasing function of time may be applied to newer votes to enable relative weightings of older votes to diminish over time without requiring computing a decaying time function to determine weightings for each vote. The webpage may be reconfigured based on ranking the sections according to the TQMC for each section.

US Patent:

7831455, Nov 9, 2010

Filed:

Mar 8, 2007

Appl. No.:

11/716365

Inventors:

Norimasa Yoshida - Daly City CA, US
Justin Lin - Redwood City CA, US
Likuo Lin - Redwood City CA, US

Assignee:

Salesforce.com, Inc. - San Francisco CA

International Classification:

G06F 17/00

US Classification:

705 7

Abstract:

A site is maintained that allows consumers to suggest, comment on and/or vote on ideas about a product or service. Some site embodiments can enable sponsoring organizations (customers) to maintain their own sites for displaying articles and allowing multiple viewers to vote on these articles. Site information for multiple tenants may be maintained in a common multi-tenant system. Votes may indicate a variety of different types of criteria, such as the importance, correctness, and/or user preference for the articles or other Qualitative Management Criteria (QMC) for determining the merit of an idea or an article. The votes may be tallied into an overall Total Qualitative Management Criterion (TQMC) for the idea or article. Newer votes may be adjusted according to an increasing function of time to enable the relative weightings of the older votes to diminish over time without having to compute a decaying time function to determine weightings for each vote.

US Patent:

7840413, Nov 23, 2010

Filed:

May 9, 2007

Appl. No.:

11/801572

Inventors:

Norimasa Yoshida - Daly City CA, US
Justin Lin - Redwood City CA, US
Likuo Lin - Redwood City CA, US

Assignee:

Salesforce.Com, Inc. - San Francisco CA

International Classification:

G06F 17/00

US Classification:

705 1

Abstract:

A method and system is provided having a webpage for posting ideas integrated with on-demand customer relationship management. The website associated with the page may be stored in a tenant area of a multitenant database to facilitate maintaining multiple websites for different tenants. A webpage may be sent to a client that includes a plurality of sections, each including at least one idea related to an improvement of a product. Votes may be received for at least one of the plurality of sections. A determination may be made of a Total Qualitative Management Criterion (TQMC) for each section of the website, by applying an increasing function of time to newer votes to enable relative weightings of older votes to diminish over time without requiring computing a decaying time function to determine weightings for each vote. A product modification may be determined based on the TQMC for each section.

US Patent:

20080275884, Nov 6, 2008

Filed:

May 5, 2008

Appl. No.:

12/151302

Inventors:

Norimasa Yoshida - Daly City CA, US
Jamie Veere Coleman Grenney - San Francisco CA, US
Likuo Lin - Redwood City CA, US
Justin Lin - Redwood City CA, US

Assignee:

Salesforce.com, Inc. - San Francisco CA

International Classification:

G06F 17/30

US Classification:

707 10, 707E17001

Abstract:

In an embodiment, communities are generated on demand. In this specification a community is a group of webpages in which users share ideas with one another by posting ideas and sending messages for one another to read. An on-demand community is a community that may be created via tools specialized for creating communities, with just a few keys strokes and/or mouse clicks and by adding information (e.g., about the members and/or the topic or set of topics that the community is focused upon), such that a community maybe established within a short amount of time, such as a few minutes or a few hours. Optionally, the communities may be initially populated with ideas related to a particular topic or set of topics. Optionally, each member may be provided with tools for establishing one or more profile page and/or one or more friend pages.

US Patent:

20110302098, Dec 8, 2011

Filed:

Jun 2, 2011

Appl. No.:

13/152246

Inventors:

Norimasa Yoshida - Daly City CA, US
Grant Anderson - San Francisco CA, US
Eric Nash - San Francisco CA, US
Etienne Giraudy - San Francisco CA, US
George Su - San Francisco CA, US
Justin Lin - Coppell TX, US
Park Kittipatkul - Foster City CA, US
Vinodh Rajagopal - Sunnyvale CA, US
Irina Sendyk - San Mateo CA, US
Anshu Agarwal - San Francisco CA, US
Sriram Rangaraj - Sunnyvale CA, US

Assignee:

Salesforce.com, Inc. - San Francisco CA

International Classification:

G06F 15/16
G06Q 99/00

US Classification:

705319, 709205

Abstract:

Online communities, also referred to as “forums,” are used as a customer support tool along with a repository of useful articles, also referred to as “knowledge base.” Users may navigate between the forum and the knowledge base. Social networks can also be used to access the forum and knowledge base. Forums and knowledge bases that have confidential data may be restricted to employees of a multi-tenant database system. Any of the above embodiments can be used independently or together with any combination of other embodiments.

US Patent:

20120116982, May 10, 2012

Filed:

Jun 2, 2011

Appl. No.:

13/151784

Inventors:

Norimasa Yoshida - Daly City CA, US
Grant Anderson - San Francisco CA, US
George Su - San Francisco CA, US
Justin Lin - Coppell TX, US
Park Kittipatkul - Foster City CA, US
Vinodh Rajagopal - Sunnyvale CA, US
Irina Sendyk - San Mateo CA, US
Sriram Rangaraj - Sunnyvale CA, US

Assignee:

Salesforce. com. Inc. - San Francisco CA

International Classification:

G06Q 10/00

US Classification:

705304

Abstract:

In this specification, online communities also referred to as forums, are used as a customer support tool. Users of the forum post questions and replies. In some embodiments users can vote on the replies. The authorized personnel can add an entry in a database based on the forum content. In an embodiment, such an entry could be in customer case management system when a question is not well answered or not answered at all and needs attention of customer support agent. In another embodiment, the entry could be in a knowledge base management system when a question is well answered and is considered to be potentially useful for many forum users. Any of the above embodiments can be used independently or together with any combination of other embodiments.

US Patent:

20120311054, Dec 6, 2012

Filed:

Jul 20, 2012

Appl. No.:

13/554934

Inventors:

Norimasa Yoshida - Daly City CA, US
Jamie Veere Coleman Grenney - San Francisco CA, US
Likuo Lin - Redwood City CA, US
Justin Lin - Redwood City CA, US

Assignee:

SALESFORCE.COM, INC. - San Francisco CA

International Classification:

G06F 15/16

US Classification:

709206

Abstract:

In an embodiment, communities are generated on demand. In this specification a community is a group of webpages in which users share ideas with one another by posting ideas and sending messages for one another to read. An on-demand community is a community that may be created via tools specialized for creating communities, with just a few keys strokes and/or mouse clicks and by adding information (e.g., about the members and/or the topic or set of topics that the community is focused upon), such that a community may be established within a short amount of time, such as a few minutes or a few hours. Optionally, the communities may be initially populated with ideas related to a particular topic or set of topics. Optionally, each member may be provided with tools for establishing one or more profile page and/or one or more friend pages.

US Patent:

55260551, Jun 11, 1996

Filed:

May 15, 1995

Appl. No.:

8/441544

Inventors:

Sunny Y. Zhang - Palo Alto CA
Justin J. Lin - Sunnyvale CA

Assignee:

AITECH International - Fremont CA

International Classification:

H04N 945

US Classification:

348510

Abstract:

A technique to derive a television color subcarrier frequency signal from a computer video signal is described. A computer generates a computer video signal including a horizontal synchronization signal component. The horizontal synchronization signal component is applied to a subcarrier frequency generator to produce a pixel clock signal and a subcarrier relative phase signal which are applied to a digital encoder. The digital encoder processes the computer video signal, the pixel clock signal, and the subcarrier relative phase signal to generate an analog baseband television signal. The subcarrier frequency generator includes a frequency conversion circuit, a timing source, and a deviation compensator. The conversion circuit receives the horizontal synchronization signal and generates the pixel clock signal. The timing source is used to generate a reference clock signal.