2408 Monte Cristo Way, Sanford, FL 32771 • 4077324554
1802 Landing Dr, Sanford, FL 32771 • 4078337907
Orange Park, FL
Orlando, FL
2408 Monte Cristo Way, Sanford, FL 32771
Work
Company:
Aaa the auto club group
Jan 2004
Position:
Supervisor
Education
School / High School:
University of Phoenix- Orlando, FL
2006
Specialities:
MBA in Business Management
Skills
Training • Customer Satisfaction • Customer Service • Leadership • Call Centers • Sales • Team Building • Management • Process Improvement • Strategic Planning • Coaching • Microsoft Excel • Customer Retention • Outlook • Microsoft Office • Microsoft Word • Data Entry
Ranks
Certificate:
Contact Center Management
Interests
Social Services • Children • Economic Empowerment • Education • Poverty Alleviation • Disaster and Humanitarian Relief • Animal Welfare
The Auto Club Group May 2011 - Oct 2014
Supervisor
The Auto Club Group May 2011 - Oct 2014
Construction Project Specialist
The Auto Club Group Apr 2010 - May 2011
Call Center Analyst
The Auto Club Group Oct 2004 - Apr 2010
Field Coordinator
The Auto Club Group Jan 2004 - Oct 2004
Call Consultant
Education:
University of Phoenix 2006 - 2007
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
University of Central Florida 2003 - 2005
Bachelors, Bachelor of Science, Business Administration, Management, Business Administration and Management
St. Johns River State College 2001 - 2003
Associates, Associate of Arts, Business Administration, Management, Business Administration and Management
Orange Park High School 1999 - 2001
Skills:
Training Customer Satisfaction Customer Service Leadership Call Centers Sales Team Building Management Process Improvement Strategic Planning Coaching Microsoft Excel Customer Retention Outlook Microsoft Office Microsoft Word Data Entry
Interests:
Social Services Children Economic Empowerment Education Poverty Alleviation Disaster and Humanitarian Relief Animal Welfare
Certifications:
Contact Center Management Purdue University Project Management Institute Project Management Professional
University of Phoenix Orlando, FL 2006 to 2007 MBA in Business ManagementUniversity of CentralFlorida Orlando, FL 2003 to 2005 BA in Business ManagementSt Johns River Community College Orange Park, FL 2001 to 2003 AA in Business Management
Name / Title
Company / Classification
Phones & Addresses
Justin K. Parshall Treasurer
Fresh Outpouring Ministries, Inc Religious Organization