Karen S Bradley

US Patent:

6957256, Oct 18, 2005

Filed:

Jun 5, 2003

Appl. No.:

10/456738

Inventors:

Karen A. Bradley - San Jose CA, US
Brian D. Promes - San Jose CA, US

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

G06F015/173

US Classification:

709223, 709203, 709219, 709220, 709222, 709226, 709229, 707 9, 707203, 717135, 717175

Abstract:

A method and apparatus for linking external information to a network management system are disclosed. A network management system is installed for and executes in association with a managed network. An external application program is identified by defining and storing in a connection file information that describes: the name and location of the program; a position in a menu control tree into which folders and items, which identify functions and options of the external application program, should be displayed and accessed; security roles associated with each folder and item; and other meta-information about the application program and its maker. The information may be stored in a markup format in a connection file. The network management system reads the connection file and integrates the information into its registry and other locations that determine how the network management system operates. As a result, a third-party application may be integrated into a principal network management system, even after the network management system is installed an executing.

US Patent:

7082463, Jul 25, 2006

Filed:

Nov 30, 2000

Appl. No.:

09/727567

Inventors:

Karen Ann Bradley - San Jose CA, US
Christian Lemler - Fremont CA, US
Amrit C. Patel - Pleasanton CA, US
Ray Mein Lau - Sacramento CA, US

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

G06F 15/173

US Classification:

709223, 709224

Abstract:

A Time-Based Service Monitoring mechanism for monitoring Service Level Agreements (SLAs) over specific time intervals is described. To provide for the time-based monitoring of service, data is received for defining one or more tests for monitoring the level of network service that is being provided to a particular customer. Based on the received data, information is created and stored that defines a specific time range for when the one or more tests are to be enforced. The one or more tests are distributed to one or more agents that are configured to communicate with devices that are associated with the network. The devices are then configured to perform the one or more tests within the specific time range. Based on the results, the customer is provided information indicating whether they are receiving the level of service that has been guaranteed by the service provider over the specific time intervals.

US Patent:

7467192, Dec 16, 2008

Filed:

Nov 30, 2000

Appl. No.:

09/728442

Inventors:

Christian Lemler - Fremont CA, US
Karen Ann Bradley - San Jose CA, US
Amrit C. Patel - Pleasanton CA, US
Ray Mein Lau - Sacramento CA, US
Clare Yung-Lei Chu - Fremont CA, US

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

G06F 15/16

US Classification:

709223, 709224, 709220, 715762

Abstract:

A service monitoring mechanism for providing on-line standardized contract configurations for monitoring Service Level Agreements (SLAs) and Service Level Contracts (SLCs) is described. The service monitoring mechanism provides a method for monitoring a service level agreement that defines for a particular network, a level of service that has been offered to a customer by a service provider. In one aspect, to provide for the monitoring of a service level agreement, a Service Level Manger (SLM) is configured to manage, monitor, and verify the SLAs that have been established between a customer and a Service Provider. The SLM provides a standardized open interface that allows users, including third parties, to define SLCs and SLAs for monitoring and verifying the level of service that is being provided by a service provider. In one aspect, the standardized open interface is provided through the use of one or more schemas that include a set of rules that define the tags that can be included within a document and how the tags may be nested within the document. The one or more schemas specify the set of required and optional elements (and their attributes) and the ways in which they may be combined within a document.

US Patent:

6584507, Jun 24, 2003

Filed:

Mar 2, 1999

Appl. No.:

09/260119

Inventors:

Karen A. Bradley - San Jose CA
Brian D. Promes - San Jose CA

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

G06F 1516

US Classification:

709229, 709220, 709223, 709226, 709239, 709227, 710 36, 713 1

Abstract:

A method and apparatus for linking external information to a network management system are disclosed. A network management system is installed for and executes in association with a managed network. An external application program is identified by defining and storing in a connection file information that describes: the name and location of the program; a position in a menu control tree into which folders and items, which identify functions and options of the external application program, should be displayed and accessed; security roles associated with each folder and item; and other meta-information about the application program and its maker. The information may be stored in a markup format in a connection file. The network management system reads the connection file and integrates the information into its registry and other locations that determine how the network management system operates. As a result, a third-party application may be integrated into a principal network management system, even after the network management system is installed an executing.