Skills:
Excellent communication, facilitation, and interpersonal skills with strong customer service orientation. Team player as well as self-motivated. Enthusiastic with an optimistic personality. Adaptable to challenging, fast paced and changing work environment; working well under pressure with an eagerness to learn new ideas and concepts. Strong intellect to prioritize with the ability to change work activities with a sense of urgency. Results oriented with strong attention to detail and follow through ability. Negotiation and problem solving skills with the capacity to swiftly implement appropriate solutions or seek help when indicated. Understanding of managed care systems, risk arrangements, compensation, incentives, quality assurance, premium setting, financing, and public programs. Ability to examine financial statements with a basic understanding of the process of fiscal management, interpretation, recording and maintenance of financial records and financial theories. Financial management and planning to include budgeting, record control, cost control, reimbursement. Implementation of marketing with product/service development, distribution, pricing, promotion while managing the process. Ability to perform organizational research and planning needs assessment. Human resource and organizational success with development of recruitment, selection, training, and motivation. Health and human services in long term care with an understanding of biopsychosocial and policy issues when working with older adults as well as legal and ethical aspects for the delivery of health and social services to the elderly in regards to paternalism, competency, and end-of-life issues. Legal and ethical understanding of healthcare issues. Proficient in medical office procedures to include HIPAA compliance. Working knowledge of medical terminology, diagnostic imaging modalities, and integrated scheduling procedures. Strong PC skills with extreme proficient in Microsoft Office programs, medical office billing software, medical office scheduling software, hospital billing software, EPIC, Star Navigator, McKesson applications, Pathways Healthcare Scheduling, Ontrac, Stockamp, AS400, and other programs and applications. Strong typing, 10 key, and data entry skills.