North Oakland Visiting Veterinary Sep 2015 - Jul 2016
Office Assistant
Flagstar Bank Jul 2014 - Aug 2015
Mortgage Servicing Operations Support - Business Analyst
Flagstar Bank Mar 2012 - Jul 2014
Audit Coordination Supervisor
Flagstar Bank Oct 2010 - Sep 2012
Audit and Compliance Liaison
Flagstar Bank Sep 2008 - Oct 2010
Quality Assurance Analyst
Skills:
Analysis Automotive Call Center Call Centers Customer Service Leadership Management Process Improvement Training Coaching Quality Assurance Banking Customer Satisfaction Data Analysis Software Documentation Team Leadership Vendor Management
Nov 2011 to 2000 Geriatric case managerChrist Child House Detroit, MI Aug 2011 to Oct 2011 MSW clinical therapistOdyssey Hospice
Jun 2011 to Aug 2011 MSW internSt. Joseph Mercy Oakland Hospital Pontiac, MI Jan 2010 to Jun 2010 BSW intern, Behavioral Medicine inpatient unitDetroit Free Press Detroit, MI 1996 to 2009 Copy editor, reporter, page designer, news editor
Education:
University of Michigan Ann Arbor, MI Aug 2011 Master of Social WorkUniversity of Michigan Ann Arbor, MI 2010 to 2011 Certificate in AgingOakland University Rochester, MI 2008 to 2010 Bachelor of Science in Social WorkOhio University Athens, OH Jun 1993 Bachelor of Science in Journalism
Aug 2011 to Present MSW clinical therapist / case managerOdyssey Hospice Pontiac, MI Jun 2011 to Aug 2011 MSW internOdyssey Hospice Southfield, MI Sep 2010 to Aug 2011 MSW clinical intern, residential foster careSt. Joseph Mercy Oakland Hospital Pontiac, MI Jan 2010 to Jun 2010 BSW intern, inpatient behavioral medicineDetroit Free Press Detroit, MI 1996 to 2009 Copy editor, reporter, page designer, news editorNews & Observer Raleigh, NC 1995 to 1995 Photo editor
Education:
University of Michigan Ann Arbor, MI Jan 2011 Master of Social Work (MSW), Certificate in AgingOakland University Rochester, MI Jan 2008 to Jan 2010 Bachelor of Social Work (BSW)Ohio University Athens, MI Jan 1990 to Jan 1993 Bachelor of Science in Journalism in Visual Communications